Frequently asked questions

FAQ

What makes Chef Neicy Flavor Co seasonings unique?

Our seasonings are handcrafted with high-quality ingredients and a whole lot of love. Each blend is carefully curated to bring bold, authentic flavors to your kitchen. Whether you’re craving sweet, spicy, or savory, we’ve got something for every dish!

Are the seasonings gluten-free?

Yes! All of our seasonings are gluten-free.

How should I store my seasonings?

To keep your seasonings fresh, store them in a cool, dry place away from direct sunlight. Make sure the lids are tightly closed after each use.

Do your seasonings contain MSG

No, our seasonings are free from MSG and any artificial fillers.

How long do the seasonings last?

Our seasonings are best used within 12–18 months for maximum flavor. Be sure to check the "Best By" date on the packaging.

What is your refund policy?

We strive to ensure your satisfaction with our products and services. Please review our refund policy below:

  • Eligibility for Refunds: You may request a refund for products purchased directly from Mema’s Southern Hospitality within 7 days of purchase if you are not satisfied.
  • Requesting a Refund: To request a refund, contact our customer service team at contact@memassouthernhospitality.com or call us at 747-333-6239 within 7 days of purchase. Please provide your order details and reason for requesting a refund.
  • Processing Time: Once your refund request is received, we will process it within 3–5 business days. Refunds will be issued to the original payment method.
  • Non-Refundable Items: Products that have been opened and used beyond the 7-day period are non-refundable.

For more information or assistance, contact us at contact@memassouthernhospitality.com or 747-333-6239.

I have an issue with my order. Who can I contact?

We’re here to help! If you have any questions or concerns about your order, please contact us atcontact@memassouthernhospitality.comor call747-333-6239. Our support team will get back to you as soon as possible.

Contact form